Help & Advice

If your shipping address is based in the UK, and your order value is £40 or more, we will deliver your order for FREE. We’ll pick the right carrier for your order at the time of dispatch.

Next Day Delivery allows you to receive your order within 24 hours. Please get in touch with us if you require your order delivered using a faster delivery option.

Unfortunately, we’re don’t dispatch any orders outside the UK at the moment.

Our team is happy to help you choose the right supplies and sizes for your requirements. We’ll also be able to use our custom services to provide you items that are not currently on our website.

Please get in touch with the team by clicking here and letting us know your specifications.

We do try to give you as much information as possible on all of our products, however, if you require any additional information then please get in touch with us by clicking here.

We don’t brand any of our products with any relation to ‘Packaging Shack’.

Our product pages will let you know the stock level of any product on our website. If the product is out of stock the ‘Add To Cart’ button will be hidden until we restock the item.

We get a high level of orders, due to our automated system you are unable to change your order online. Please get in touch with our team as soon as possible to see if we can change your order before it leaves our warehouse.

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area.

Alternatively, get in touch with us and let us know your order number(found in the email we send to you once the order is placed) and we’ll do our best to give you an update.

At Packaging Shack we go to great lengths to ensure your shopping experience is as easy and secure as possible.

The fastest way to find an item on our website is using the search box, which can be found at the top of the website. Alternatively, visit our homepage and select a category.

At any time use our filters which are shown above the products to narrow your results down. Once you’ve found your product click the red ‘Add to Cart’ button and repeat until you have added the supplies you require.

Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.

Yes, we use industry-standard SSL encryption to protect your details across all our website. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

Security checks are also made on all transactions, and the website daily to ensure the authenticity of each card payment.

Evidence our website is secure is shown by your browser showing a green padlock icon near the web address.

Yes, we do, you can use your PayPal account to complete your order. Click the PayPal button on the Cart or Checkout page to use this method.

Any refunds will also be sent to your PayPal account.

We do accept Amazon Pay. You can use your Amazon account to securely pay and speed through the checkout. Click the ‘Amazon Pay’ buttons on the basket or on the checkout.

We do allow you to complete your payment using Apple Pay/G Pay. Look for the Apple Pay/G Pay button on the cart page to use this method.

To use a promotion code on our website.

• Add products to your cart.
• Go to the Cart Page
• Enter the code in the ‘Coupon’ box found below the items.
• Complete Order

Alternatively, you can enter any promotion code at the checkout.

All our different methods of getting touch with the team at Packaging Shack is available by clicking here.

Our offices/warehouse is open 9 am – 5 pm Monday to Friday

You can find our Privacy Policy by clicking here.

Our returns and refunds policy for all our items and orders placed on Packaging Shack can be found on https://packagingshack.com/returns-refunds/

We list the different cookies we use on our website and why we use them on https://packagingshack.com/cookies/