Returns Policy

Please read our Returns and Refunds Policy below.
If you have any questions please get in touch.

Packaging Shack fully complies with all legal requirements under both the Sale of Goods Act and the Distance Selling Regulations. In the UK you have rights under the Distance Selling Regulations with regards to Internet shopping. See the website at for more information.

We MUST be contacted regarding all returns, refunds and cancellations prior to you sending the item back. Should you wish to cancel your order, you can do so at any time by contacting us with your request. If the order has not yet shipped, we will cancel the order and issue a full refund.

If the order has shipped and the item is no longer required or has been ordered by mistake it is your responsibility to notify us of your wish to return it. We have a 14 day returns policy. If your request is within the time limit imposed by the items returns policy, the item can be returned to us for a full refund provided the item is returned in the same packaging it left us, has no components or parts missing and arrives in a re-saleable condition. You are responsible for any shipping costs incurred when returning a cancelled or unwanted item back to us.

We take every care to ensure that your item arrives in the same condition it left us. However, should you receive a damaged, incomplete or incorrect item please notify us as soon as possible. Where possible we will send replacements or additional items to complete orders. If this is not possible, or you have requested so, we will issue a refund for the item and cover any costs incurred returning the item to us. If a return is not possible, we may be able to offer a discount for the item provided we are supplied with evidence that it is incomplete or damaged. Should your item fail to arrive, we can provide tracking information or delivery confirmation.

All refunds are given by the same method of payment used to purchase the item. No exceptions. This does not affect your statutory rights.