Help & Advice

At Packaging Shack we go to great lengths to ensure your shopping experience is as easy and secure as possible.
Below are common Frequently Asked Questions. If you have a specific question feel free to Contact Us, email us at


What is FREE UK Delivery?

If your shipping address is based in the UK, and your order value is £40 or more, we will deliver your order for FREE. We’ll pick the right carrier for your order at the time of dispatch.

What is Next Day Delivery?

Next Day Delivery allows you to receive your order within 24 hours. Please get in touch with us if you require your order delivered using a faster delivery option.

Can I shop outside the UK?

Unfortunately, we’re don’t dispatch any orders outside the UK at the moment.


How can I find the right supplies?

Our team is happy to help you choose the right supplies and sizes for your requirements. We’ll also be able to use our custom services to provide you items that are not currently on our website.

Please get in touch with the team by clicking here and letting us know your specifications.

Can I get more information about a product?

We do try to give you as much information as possible on all of our products, however, if you require any additional information then please get in touch with us by clicking here.

Do you brand your products?

We don’t brand any of our products with any relation to ‘Packaging Shack’.

Is the item in stock?

Our product pages will let you know the stock level of any product on our website. If the product is out of stock the ‘Add To Cart’ button will be hidden until we restock the item.


Where is my order?

Most of our deliveries are sent via Royal Mail and we will send you an automated email once your order has left us. You can also find the status of your order in My Account.

Is it possible to modify my order after placing it?

We get a high level of orders, due to our automated system you are unable to change your order online. Please get in touch with our team as soon as possible to see if we can change your order before it leaves our warehouse.

Can I have an update regarding my order?

You can get an update on your order status by checking your order in your My Account section. You will need to [sign in] to access this area.

Alternatively, get in touch with us and let us know your order number(found in the email we send to you once the order is placed) and we’ll do our best to give you an update.

I have changed my details since my last order, and I cannot log back in?

We are able to change the account details for you, provided you are able to answer some security questions. We take data privacy very seriously and need to verify who you are. After your email address is validated and changed, you can request a new password online.


I'm new, how do I order online?

At Packaging Shack we go to great lengths to ensure your shopping experience is as easy and secure as possible.

The fastest way to find an item on our website is using the search box, which can be found at the top of the website. Alternatively, visit our homepage and select a category.

At any time use our filters which are shown above the products to narrow your results down. Once you’ve found your product click the red ‘Add to Cart’ button and repeat until you have added the supplies you require.

Once you have finished shopping simply go to the checkout, choose the method of shipping you would like and continue to payment. If you are happy with the order, confirm the payment and the item(s) will be dispatched to you.

Is it safe to buy online?

Yes, we use industry-standard SSL encryption to protect your details across all our website. Potentially sensitive information such as your name, address and card details are encoded so they can only be read on the secure server. This information is authenticated to ensure it only gets sent to this secure server and is checked to make sure it has not been tampered with during transfer.

Security checks are also made on all transactions, and the website daily to ensure the authenticity of each card payment.

Evidence our website is secure is shown by your browser showing a green padlock icon near the web address.

What card payments do you accept?

We currently accept the following credit/debit cards on our website – Mastercard, VISA, Visa Debit and American Express.

Do you accept PayPal?

Yes, we do, you can use your PayPal account to complete your order. Click the PayPal button on the Cart or Checkout page to use this method.

Any refunds will also be sent to your PayPal account.

Do you accept Amazon Pay?

We do accept Amazon Pay. You can use your Amazon account to securely pay and speed through the checkout. Click the ‘Amazon Pay’ buttons on the basket or on the checkout.

Do you accept Apple Pay/Google Pay?

We do allow you to complete your payment using Apple Pay/G Pay. Look for the Apple Pay/G Pay button on the cart page to use this method.

How do I use a promotion code?

To use a promotion code on our website.

  • Add products to your cart.
  • Go to the Cart Page
  • Enter the code in the ‘Coupon’ box found below the items.
  • Complete Order

Alternatively, you can enter any promotion code at the checkout.


How do I get in touch with someone at Packaging Shack?

All our different methods of getting touch with the team at Packaging Shack is available by clicking here.

Our offices/warehouse is open 9 am – 5 pm Monday to Friday

What is your Privacy Policy?

You can find our Privacy Policy by clicking here.

What is your Returns Policy?

Our returns and refunds policy for all our items and orders placed on Packaging Shack can be found on

What is your Cookie Policy?

We list the different cookies we use on our website and why we use them on

Can't find your question?

If you have a specific question feel free to Contact Us
email us at